... motivational and training field for scientific information service management (Mandelbaum and Zeltyn, 2007). Customer services quality Operational research Human resource management Call centres Manpower planning Sung Ho Ha can be contacted at: hsh@mail.knu.ac.kr © Emerald Group Publishing...

... factors (feedback structure, time lags, and a flexible saturation point) in a system dynamics (SD) simulation frame. Design/methodology/approach A simulation model using SD is developed for a dynamic manpower forecasting by decomposing complex processes of manpower planning into a set of feedback...

... on a relatively consistent basis”. Participants brainstormed a list of practices and then prioritized them as a group in descending order from most to least successful. The following eight strategies were identified: Recruitment Retention Manpower planning Information technology Employment Human...