Keywords: Market competitiveness
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Journal Articles
Industrial Management & Data Systems (2013) 113 (4): 573–588.
Published: 19 April 2013
...Rachel W.Y. Yee; Andy C.L. Yeung; T.C. Edwin Cheng; Peter K.C. Lee Purpose The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service quality, and customer satisfaction in high‐contact service industries...

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