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Keywords: Markovian approximation
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2017) 117 (6): 1037–1057.
Published: 10 July 2017
...Miao Yu; Jun Gong; Jiafu Tang; Fanwen Kong Purpose The purpose of this paper is to provide delay announcements for call centers with hyperexponential patience modeling. The paper aims to employ a state-dependent Markovian approximation for informing arriving customers about anticipated delay...
