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Keywords: Neutral disconfirmation
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2018) 118 (3): 506–523.
Published: 09 April 2018
... information system intermittent discontinuance in the context of wearable eHealth. Design/methodology/approach This study proposes a revised expectation-disconfirmation model by incorporating four new theoretical constructs, i.e. neutral disconfirmation, attitudinal ambivalence, neutral satisfaction...
