...Likoebe Maruping; Arun Rai; Ruba Aljafari; Viswanath Venkatesh Purpose Advances in information technology coupled with the need to build resilience against disruptions by pandemics like COVID-19 continue to emphasize offshoring services in the software industry. Service-level agreements (SLAs...

...Jan Stentoft Arlbjørn; Teit Lüthje Purpose A major part of economic globalization has taken place in the form of different globalization strategies. Offshoring and outsourcing of manufacturing activities from Western locations to Eastern Europe and the Far East are used to remain competitive...

...Guido Nassimbeni; Marco Sartor; Daiana Dus Purpose Service outsourcing/offshoring represents an increasing phenomenon. Several factors (e.g. cost reduction, flexibility, access to new technologies and skills, access to new markets, focus on core activities) motivate the location of (IT or business...