... re-use rights only Online reviews Social media analytics Sentiment analysis Online travel agencies (OTA) Tourism research Building on this foundation, recent scholarship has shifted toward data-driven methodologies to harness the scale and granularity of UGC. Traditional techniques...

...Madhuri Prabhala; Indranil Bose Purpose While there has been extensive research on understanding the effects of online reviews on product sales, there is not enough investigation of the inter-relationships between online reviews, online search and product sales. The study attempts to address...

...) simultaneously. Design/methodology/approach This study proposed a supervised framework to model CS and RVI simultaneously from restaurant reviews. Specifically, the authors detected the predefined service dimensions from online reviews based on random forest. Then, the sentiment polarities of the reviews...

...Dong Zhang; Pengkun Wu; Chong Wu Purpose The importance of online reviews on online hotel booking has been widely acknowledged. However, not all online reviews affect consumers equally. Compared with common online reviews, key online reviews (KORs) have a greater influence on consumers' decisions...

...Carmen Kar Hang Lee; Ying Kei Tse Purpose This paper aims to identify key service attributes in peer-to-peer (P2P) accommodation from online reviews and formulate service improvement strategies based on the unsatisfactory service encounters mined from the reviews. Design/methodology/approach...

... Our main findings indicate that (1) source credibility, observational learning and review quality are important antecedents of perceived usefulness of online reviews, (2) source credibility, observational learning and perceived usefulness positively affect positive affect, which further results...

... of and hypotheses about the constructs are provided in the following. Figure 1 Research model Xiabing Zheng can be contacted at: is.xzheng@gmail.com Online reviews Continuance intention Commitment eWOM contribution Online opinion platform Traditional (offline) word-of-mouth...

...Hongwei Wang; Song Gao; Pei Yin; James Nga-Kwok Liu Purpose Comparative opinions widely exist in online reviews as a common way of expressing consumers’ ideas or preferences toward certain products. Such opinion-rich texts are key proxies for detecting product competitiveness. The purpose...