... diverse devices that provide an excellent motivational and training field for scientific information service management (Mandelbaum and Zeltyn, 2007). Sung Ho Ha can be contacted at: hsh@mail.knu.ac.kr Customer services quality Operational research Human resource management Call centres...

...@webmail.ntcb.edu.tw © Emerald Group Publishing Limited 2008 Data analysis Financial restructuring Operational research Banking Over the past two decades, the globalization and liberalization of the financial markets advances in both financial and non‐financial technologies, and various...

... of their symbolic reasoning and its explanation capabilities. Provides an overview for the operations researcher of the expert systems methodology, as well as their historical and current use in business. Aims to present and focus on the wide range of business areas of ES applications, avoiding an in‐depth analysis...

...T.J. Hughes; G.A. Bohoris Discusses the application of operations research (OR) to produce accurate models of real systems. These have then been used to predict how standard energy conservation techniques, published by the Energy Efficiency Office, would reduce operating costs and energy...

... in defining these techniques. © MCB UP Limited 1983 Management Services Operational Research Understanding Management Services and Techniques by L. J. Mullins Organisations are being forced to operate in an increasingly competitive environment and this places emphasis on the role of management...