...Reyes Gonzalez; Jose L. Gasco; Juan Llopis Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top...

...Carolina Luisa dos Santos Vieira; Antônio Sérgio Coelho; Monica Maria Mendes Luna Purpose Information and communication technology (ICT) plays a critical role in supporting logistics services outsourcing arrangements. Despite the literature highlighting the benefits of ICT usage by logistics...

...Jan Stentoft Arlbjørn; Teit Lüthje Purpose A major part of economic globalization has taken place in the form of different globalization strategies. Offshoring and outsourcing of manufacturing activities from Western locations to Eastern Europe and the Far East are used to remain competitive...

...C.K.M. Lee; Yu Ching Yeung; Zhen Hong Purpose The purpose of this paper is to present a generic framework to assess and simulate outsourcing risks in the supply chain. Design/methodology/approach This combination approach involves a qualitative risk analysis methodology termed as the supply...

...Guido Nassimbeni; Marco Sartor; Daiana Dus Purpose Service outsourcing/offshoring represents an increasing phenomenon. Several factors (e.g. cost reduction, flexibility, access to new technologies and skills, access to new markets, focus on core activities) motivate the location of (IT or business...

...Ana Núñez‐Carballosa; Laura Guitart‐Tarrés Purpose Companies consider logistics outsourcing for strategic reasons, and build close‐knit relationships with third‐party logistics (3PLs) providers. The purpose of this paper is to analyse logistics outsourcing in Spain from the viewpoint of 3PLs...

...Hans Solli‐Sæther Purpose The purpose of this paper is to provide insight into how individuals are affected by an outsourcing arrangement. The aim of this exploratory case study was to develop an understanding of individual level role stress and work outcomes among transferred employees...

.... Practical implications The proposed model provides guidelines for supply chain managers to make an informed decision regarding supplier selection. Originality/value Combining Taguchi loss function and AHP provides a novel approach for ranking of potential suppliers for outsourcing purposes...

...Reyes Gonzalez; Jose Gasco; Juan Llopis Purpose Information systems (IS) outsourcing has grown dramatically in recent years, however few studies have dealt with the influence of outsourcing on the role of IS managers. In attempting to fill the gap, this study presents and analyzes the results...

...Reyes Gonzalez; Jose Gasco; Juan Llopis Purpose Outsourcing is currently going through a stage of unstoppable growth. The purpose of this paper is to make a proposal about the main reasons, which may lead firms to adopt outsourcing in information systems (IS) services. It will equally analyse...

...Petter Gottschalk; Hans Solli‐Sæther Purpose The purpose of this paper is to show how stages of growth models have been applied to a number of organizational phenomena in management research. One class of models consists of maturity models for IT outsourcing relationships. There is a need...

...Sangeeta Shah Bharadwaj; K.B.C. Saxena Purpose The purpose of this paper is to discuss business processes as building blocks of organizational capabilities and outsourcing of business processes as a viable management approach in building winning relationships. Design/methodology/approach...

.... The present paper will focus on the three cost mitigation approaches used by the clients. As the experience with outsourced and offshore sourced projects increases, the maturity level of firms managing such projects increases also. For example, experienced managers in client firms may find...

...Hans Solli‐Sæther; Petter Gottschalk Purpose This research is concerned with the validation of a maturity model for information technology outsourcing relationships. The paper aims to focus on this research. Design/methodology/approach This research is validating the cost, resource...

... company. Company software applications and documents were examined and employees were observed in action. The analysis compares characteristics of the client‐vendor relationship of the case company with findings from relevant outsourcing literature. Findings This case study identified, among others...

... a Chinese setting in which logistics outsourcing is in a relatively early developmental stage. The uniqueness of Chinese culture may also limit the findings' generalizability. China's transitional economy was not considered in the study. Different company ownership may significantly influence relationship...

...Tomás F. Espino‐Rodríguez; Manuel Rodríguez‐Díaz Purpose The purpose of this paper is to analyse the impact of relational capability compared to that of internal capability on outsourcing, and the influence of relational capability as a moderating variable between outsourcing and internal...

...Gero Weimer; Stefan Seuring Purpose The purpose of this paper is to identify information needs in the outsourcing lifecycle, and to prioritize them according to their importance for governing and controlling the external provider. Design/methodology/approach A three‐round Delphi study...

...) contend that firms with an extensive technical skill set reduce their dependence on external providers because access to diverse knowledge enables them to face a higher number of technological and organizational demands. Alternatively, outsourcing turns into the most appropriate alternative by allowing...

...Kai S. Koong; Lai C. Liu; Yong Jian Wang Purpose This paper seeks to provide taxonomy and assessment methodologies for executives of global conglomerates with a selection of variables which can help them evaluate outsourcing decisions. Design/methodology/approach A range of established...