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Keywords: Past usage behaviour
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Journal Articles
I hope and I continue: Integrating the concept of hope into the expectancy-disconfirmation framework
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2018) 118 (4): 728–744.
Published: 14 May 2018
... verified. This study further shows that the influence of satisfaction on continuance intention is higher when hope for the future of a mobile application is stronger, and vice versa, after controlling for the impact of past usage behaviour. In addition, hope is found to be induced by appraisals...
