... of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study...

.... This study only examines the relationship between perceived benefits and disconfirmation as the inclusion of the expectations construct is not essential to our research questions. Further, the absence of this construct is not likely to affect the substantial meaning of disconfirmation. The effect...