...Michael Wang; Daniel Prajogo Purpose Based on the resource-based view (RBV) theory, this study examines how supply chain digitalisation affects firms’ performance by enabling firms to build supply chain agility and innovation capability. Design/methodology/approach Drawing from the dataset...

... responsibility Social performance COVID-19 distress Stakeholder theory Performance Stock market returns Reputation After February–March 2021, India saw the second wave of COVID-19 which was stronger in terms of the speed by which infection spread, number of deaths, load on hospitals and demand...

...Piyush Ranjan Purpose This research intends to develop a conceptual framework investigating how IT-related resources, namely IT advancement (ITAD) and IT alignment (ITAG), utilization relates to digital marketing capabilities (DMCs) development, which in turn improves business performance (BP...

... years, blockchain implementations for OSCM remain relatively underdeveloped in the semiconductor industry. Therefore, this research aims to examine the relationships between blockchain visibility, supply chain integration (SCI) and supply chain performance (SCP) in the era of DT in Malaysia's...

...Jie Yang Purpose This study examines the impact of knowledge management capabilities on agility, adaptability and alignment (triple-A), drawing upon the nexus of the knowledge-based view and dynamic ambidexterity in the context of manufacturing industry in the USA. It also assesses the performance...

...Fares Medjani; Stuart Barnes Purpose Social CRM (SCRM) technologies, as distinct from CRM technologies per se, provide an important new resource for companies to develop their relationships with customers and drive business performance. This research develops and tests an original model...

... and analyze the performance of RSCF systems in China. Design/methodology/approach To evaluate the performance of RSCF systems in China, this study proposes a two-stage data envelopment analysis model. Compared with other models, the model proposed in this study considers not only the technical gap between...

.... The purpose of this paper is to investigate causal links between the efficiency of information technology (IT) applications and bank performance using data envelopment analysis. Design/methodology/approach The study adopts the DEA approach to evaluate the bank level cost and IT efficiency. The Vector...

... performance. Design/methodology/approach Based on data collected from 273 companies in China, this study examines impacts of individual logistics resource dimensions on resource integration capability, customer service capability and operational performance through contingency approach. Furthermore, three...

...Alfred Bo Shing Lee; Felix T.S. Chan; Xiaodie Pu Purpose The purpose of this paper is to explore the impact of supplier development (SD) on supplier’s performance by sharing implicit knowledge in mentorship under the influence of supplier’s organizational culture (OC). Design/methodology...

...Shanshan Zhang; Zhiqiang Wang; Xiande Zhao; Min Zhang Purpose The purpose of this paper is to empirically investigate the effects of institutional support on product and process innovation and firm performance and describe how dysfunctional competition influences relevant outcomes. Design...

... in the model. Design/methodology/approach – The model proposed in this study examines the relationships among customer empowerment, normative pressure, innovativeness, transformative learning, and performance. This study presents empirical results from benchmark services in e-markets of Taiwan...

...Chen Liu; Baofeng Huo; Shulin Liu; Xiande Zhao Purpose – The purpose of this paper is to test how integrative mechanisms, including information sharing and process coordination, influence logistics outsourcing, and how logistics outsourcing influence performance from an extended RBV perspective...

...María Carmen Díaz-Fernández; María Rosario González-Rodríguez; Marek Pawlak Purpose – The importance of the performance of a firm and the essential role played by the management in their accomplishment has been discussed and recognised by many researchers from Drucker to Upper Echelon Theory...

...M. Nancy Vargas; M. Begoña Lloria Purpose – The main aim of this research is to relate intellectual capital (IC) and organizational performance through intermediate variables, enablers and learning flows. To this end, the paper defines a new theoretical model of relations and presents...

...Tritos Laosirihongthong; Dotun Adebanjo; Keah Choon Tan Purpose The purpose of this study is to examine the deployment of pro‐active and re‐active practices in the implementation of green supply chain management (GSCM) and analyze their impact on environmental, economic, and intangible performance...

...Tritos Laosirihongthong; Pei‐Lee Teh; Dotun Adebanjo Purpose The purpose of this study is to examine the relationship between quality management practices as well as their impact on organisational performance in the ASEAN regional context. Design/methodology/approach A sample of 115 data...

...Jin Su Purpose The purpose of this paper is to investigate performance outcomes of strategic sourcing, specifically examining how strategic sourcing affects buyer‐supplier relationship, supplier evaluation, and sourcing performance from the buying firm's perspective in the context of the US...

...Susana Pérez‐López; Joaquin Alegre Purpose The purpose of this paper is to analyze the impact of information technology (IT) competency on knowledge management processes and the relations among IT competency, knowledge management processes and performance outcomes. Design/methodology/approach...

... such as SPC, QCC, benchmark, QFD, etc. The integration of philosophy and methods are usually used in implementing practices of TQM. Some researches indicated only TQM philosophy enhances quality performances; the others indicated both philosophy and methods help. This research conducts a questionnaire survey...