... (ERP) post-implementation change management to support business analysts during perfective maintenance. Design/methodology/approach The methodology draws a parallel line with engineering change management and considers the steps of mapping the dependencies among ES components, understanding...

... that can cause ERP failure during the system post-implementation phase. Design/methodology/approach The proposed 9D ERP evaluation framework includes nine dimensions and 85 evaluation criteria. This theoretical framework is then used in a six-step evaluation process based on a mixed-methods design...