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Keywords: Process
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Journal Articles
Learning during the quality management process: Antecedents and effects in service firms
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2005) 105 (8): 1001–1021.
Published: 01 October 2005
... characteristics. Originality/value This paper identified a model of QM practices (Leadership, policy‐strategy, people, processes and partnerships resources) that encourages organizational learning in service organizations. An exhaustive analysis of the principal QM practices shows the existence...
