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Keywords: Process quality
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Journal Articles
Industrial Management & Data Systems (2013) 113 (6): 908–926.
Published: 21 June 2013
...Jengchung Victor Chen; Yawen Chen; Erik Paolo S. Capistrano Purpose The purpose of this study is to propose two additions to the existing IS success model to influence usefulness and satisfaction, and ultimately customer loyalty. This study posits that process quality and collaboration quality...

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