... in developing their DAC and enhancing their business performance. However, little research has taken resource quality into account when studying DAC for business performance enhancement. Therefore, the purpose of this paper is to understand the impact of resource quality on DAC development for business...

... (SEM) technology was employed to examine the research model. Findings The results show that both information quality and system quality significantly affect users' trust and flow experiences, which further determine their loyalty. The results indicate that flow experience is the strongest...

...Pao‐Tiao Chuang Purpose To ensure the service quality, it is very important and necessary for a company to systematically identify and prioritize the critical failure modes that result in disservice of quality, and take the required remedial actions before the service is delivered to customers...

...G.T.S. Ho; H.C.W. Lau; S.H. Chung; R.Y.K. Fung; T.M. Chan; C.K.M. Lee Purpose This paper aims to develop a genetic algorithm (GA)‐based process knowledge integration system (GA‐PKIS) for generalizing a set of nearly optimal fuzzy rules in quality enhancement based on the extracted fuzzy...

...Majed Al‐Mashari; Mohamed Zairi; David Ginn Purpose This paper presents the concepts and principles of quality function deployment (QFD) as they have been implemented by Ford company. The paper illustrates the essential linkages between external and internal customers to suppliers (i.e. “Voice...

...Eugenia Y. Huang Purpose The purpose of this paper is to study how web site quality affects traffic performance. Design/methodology/approach An experimental design is employed to study how web quality affects traffic performance. A revamping of the experimental web site was used...

...‐commerce) has been recognized as a source of fundamental change to the conduct of business. Innovative applications of information and communication technologies are constantly reshaping the organizational landscape. Examines the quality information needed under the requirements of ISO 9001:2000, proposes...

...Esther Gelle; Katja Karhu This article discusses the increasing importance of information to so called information factories. As information management is their core competence, development of information quality should be the key focus of quality management. Good quality information is error free...

...Francisco Javier Lloréns Montes; Antonia Ruiz Moreno; Luis Miguel Molina Many organizations are adopting quality and innovation as practices that allow them to achieve competitive advantage owing to an increase in competitiveness. The goal of this paper is to examine whether quality can be regarded...

... and appropriate tailoring of solutions. Recently, the development of Web offerings has moved beyond the commercial domain to government, both national and international. This paper examines the results of a quality survey of a Web site provided by the OECD. The site is examined before and after a major redesign...

...Robert L. Getty; Victor R. Prybutok The reduction in the US defense budget has resulted in reduced employment at Lockheed Martin Aeronautics – Fort Worth site by more 20,000 employees within the last decade. The company pursued a strategy to increase productivity and quality with the reduced work...

... aspects of running a business – trust, quality, value, and risk – in an Internet setting and offers three solutions. While there is no complete guarantee of sustainability and profitability in any business, the careful consideration of the issues discussed will help shield the business from pitfalls...

... to quality dimensions. The quality dimensions obtained changed in relation to the traditional service quality dimensions, showing that after a period of experience, the customer starts to establish his/her quality standards and take decisions based on these standards. Both the surviving and the successful...

..., customer service is improved while costs are reduced through improved quality, minimum or zero inventory, and elimination of non‐productive time by rearranging equipment and personnel. In the case of Acme, the lead time was reduced by 68 percent while at the same time the defect rate was reduced by 62.5...

...Hongjiang Xu; Jeretta Horn Nord; Noel Brown; G. Daryl Nord Data quality is a critical issue during the implementation of an enterprise resource planning (ERP) system. Data quality problems can have a significant impact on an organisation’s information system. Therefore, it is essential...

... has become less tolerant of poor‐quality products and hidden maintenance costs. Reviews various existing standards and frameworks and discusses the massive consolidation and coordination efforts currently ongoing for the purpose of developing international quality standards. Also proposes an eight...

...Robert J. Vokurka The global competitive environment is increasing the competitiveness for individuals. Each of us needs to have our own individual quality program to increase our personal standards. A modified version of the Baldrige Award Criteria for Excellence is offered as a framework...

...Chao‐Ton Su; Mu‐Chen Chen; Guang‐Chih Cheng Total quality management (TQM) has been widely brought into action to improve the business’s essence in industries. In Taiwan, the computer and its peripheral industry is becoming a real global business. Most of the companies are buying and selling goods...

... of products from the AS/RS system. This mode is invoked when the high rises in reaching near full capacity. © MCB UP Limited 2001 Quality Automated guided vehicles Strategic management The CIM system “… uses computers and communications networks to transform automated manufacturing...

... useful to information systems faculties for keeping abreast of new developments in IT and for supporting teaching and research. This paper presents the results of a survey which solicited the perception of IS faculties regarding the relative quality and usefulness of the computer print magazines...