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Keywords: Quality commitment
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2022) 122 (3): 752–773.
Published: 15 February 2022
... involvement in quality-improvement activities (Hartline and Ferrell, 1996). The leader with strong quality commitment would be dedicated to promulgating a quality-oriented vision throughout his/her shop, seeking quality improvement for services and allocating organizational resources to enhancement tasks...
