...Bowen Wang; Ziqiong Zhang; Carol Xiaojuan Ou; Zili Zhang Purpose This paper employed the elaboration likelihood model (ELM) to investigate the effects of multidimensional self-disclosure on review helpfulness, focusing on three forms of self-disclosure: identity, picture and text self-disclosure...

.... Findings This study demonstrates a positive between spatial distance and review helpfulness. From the perspective of textual content processing, review concreteness and review subjectivity play a mediating role between spatial distance and review helpfulness. The findings also indicate moderated mediation...

...Gang Ren; One-Ki Daniel Lee; Eunmi Kim; Taeho Hong Purpose The role of topic relevance in shaping perceptions of review helpfulness is well recognized. However, the interaction between a review’s topic relevance and its emotional appeal requires further investigation. This study explores how...

..., this study investigates the effect of reviewers’ historical ratings on review helpfulness to gain insight into the role of reviewer credibility. Design/methodology/approach We explore readers’ underlying psychological processes using web data analysis (Study 1) and experiments (Study 2). Study 1...

...Sunyoung Hlee Purpose The purpose of this study is to explore the effect of reviewer qualification and credibility (RQC) and hotel classification involving online hotel reviews (OHRs). The study examines the effects of the reviewer level as a proxy of RQC on review helpfulness and reviewing...

... this issue. Design/methodology/approach Based on the signaling theory, this study intends to examine the impacts of review-related and reviewer-related signals on review helpfulness in the context of omnichannel retailing. The proposed research model and corresponding hypotheses were tested by using...