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Keywords: Revisit intention
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Journal Articles
Modeling customer satisfaction and revisit intention from online restaurant reviews: an attribute-level analysis
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2023) 123 (5): 1548–1568.
Published: 28 March 2023
...Futao Zhao; Hao Liu Purpose The purpose of this paper is to detect predefined service attributes and their sentiments from online restaurant reviews, and then to measure the effects of customer sentiments toward service attributes on customer satisfaction (CS) and revisit intention (RVI...
