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Keywords: Robot service quality
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2025) 125 (8): 2457–2485.
Published: 28 April 2025
... by malfunction. The study finds no impact of anxiety on trust. In case of customer engagement, attitude is the most significant factor followed by enjoyment and perceived trust. Lastly, the study confirms the moderating impact of robot service quality on the relationship between customer engagement...
