... Role conflict Researchers have investigated both critical success factors and risks of outsourcing, identifying critical issues such as entry strategy, contract development, governance structures, and cost controls. High‐ranking issues are also identified such as stakeholder management...

...Pei‐Lee Teh; Chen‐Chen Yong; Veeri Arumugam; Keng‐Boon Ooi Purpose The purpose of this paper is to examine the total quality management (TQM) practices of both manufacturing and service firms in order to determine the relationship between the multidimensionality of TQM practices and role conflict...

... for assessing the level of role conflict and role ambiguity under which the use of different aspects of TQM should be retained or revised. This finding suggests that TQM is not a panacea that can be unthinkingly applied, but must be practised with a clear sense of the impact on role stressors. Practical...