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Keywords: Segmented topics
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Journal Articles
Enhancing the relationship between topic relevance and review helpfulness: the moderating role of negative emotional appeals
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2025) 125 (9): 2642–2664.
Published: 07 May 2025
... it, and how their interactions affect review helpfulness. First, we extracted the segmented topic relevance of reviews using the latent Dirichlet allocation model and examined its role in determining review helpfulness. We then focused on three negative emotions—anger, fear, and sadness—and tested multiple...
