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Keywords: Service competition
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Journal Articles
Service quality strategies of service-oriented manufacturer competing with third-party service provider
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2026) 126 (6): 1965–1989.
Published: 16 December 2025
... different cost, demand, and warranty conditions. By modeling the interactions between manufacturers and third-party service providers over the product lifecycle, we obtain the optimal service quality strategies that maximize lifecycle profits and provide insights into after-sales service competition...
Includes: Supplementary data
