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Keywords: Service equality
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (1992) 92 (8): 7–10.
Published: 01 August 1992
... the strategy that provides the highest repair quality at a minimum total cost. Provides guidelines for implementing the optimal strategy. © MCB UP Limited 1992 After‐sales service Costs Customer satisfaction Maintenance Service equality TQM TOTAL QUALITY CONTROL: THE REPAIR FACILITY 7 I...
