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Keywords: Service quality assurance
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2010) 110 (6): 823–840.
Published: 29 June 2010
.... © Emerald Group Publishing Limited 2010 Process analysis Service industries Service quality assurance In recent years, the value produced by service industries has become a main source of social wealth, and has exceeded the corresponding wealth generated by manufacturing...
