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Keywords: Service systems
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2016) 116 (1): 147–169.
Published: 01 February 2016
... be contacted at: gongjun@ise.neu.edu.cn © Emerald Group Publishing Limited 2016 Service systems Balking Predicting and announcing delays Reneging Satisfaction with delay information For the design and management of call centers and many other service systems, it is common to use delay...
