... deficiencies and thereby identify potential venues for outbreaks of foodborne illness. This study proposes a social media analytics framework to analyze the associations among negative hygiene aspects mentioned in customers’ reviews and use those associations to predict restaurants’ food safety. Design...

... a comparative analysis method, this study analyzed over 11,000 user reviews from a premier boutique hotel in China, gathered from three leading Chinese OTAs. It integrated diverse social media analytics techniques, such as Word Cloud analysis, latent Dirichlet allocation (LDA), traditional regression and PLS...

...Dr Xiaojun Wang, Professor Leroy White and Professor Xu Chen; Wu He; Jiancheng Shen; Xin Tian; Yaohang Li; Vasudeva Akula; Gongjun Yan; Ran Tao Purpose – Social media analytics uses data mining platforms, tools and analytics techniques to collect, monitor and analyze massive amounts of social...