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Keywords: Stay experience
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2022) 122 (10): 2331–2350.
Published: 19 August 2022
...Shivam Gupta; Sachin Modgil; Choong-Ki Lee; Minsook Cho; Yaena Park Purpose The hospitality industry has witnessed numerous changes to enhance the stay experience of guests. To offer a memorable stay experience, the industry has started deploying intelligent robots. Therefore, this case study aims...
