... relates to IT service quality, thereby influencing satisfaction (i.e. dedication). In addition, CP was also found to be positively associated with switching costs (i.e. constraint). Both satisfaction and switching costs have significant influences on loyalty. Furthermore, IT capabilities, organizational...

...Grigorios Asimakopoulos; Stavros Asimakopoulos Purpose – The purpose of this paper is to reveal the impact of usability and switching costs on user intention to switch information systems (IS), and to examine the mediating role of switching costs on the usability-intention to switch relationship...

...Jun-Gi Park; Kijun Park; Jungwoo Lee Purpose – This study aims to investigate the influences of loyalty and switching costs toward a firm's overall post-adoption behavior in using information system. Design/methodology/approach – A research model is developed around two constructs found...