... the heterogeneity of the benefits of EMRs driven by technology acceptance. The benefits of EMR are found not to be affected by task complexity (such as case mix index), pointing to the generalizability of EMRs. Practical implications This study investigates the impacts of application contexts on the benefits...

...-estimation errors. This effect is amplified by increasing task complexity, but decreases with growing offshoring experience. Regardless of whether a strategy is initially in place, most firms learn to avoid cost-estimation errors only after several years. This finding suggests that firms have a limited...