Keywords: Telecommunication services
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Journal Articles
Industrial Management & Data Systems (2012) 112 (4): 584–599.
Published: 20 April 2012
... at: uojiako@yahoo.ca © Emerald Group Publishing Limited 2012 Information systems/information technology Service delivery Service science Service research Telecommunication services United Kingsom Over the last few years, information systems and information technology (IS/IT) has been...
Journal Articles
Industrial Management & Data Systems (2010) 110 (9): 1337–1354.
Published: 28 September 2010
... differs across these industries. In 2006, for the telco industry, e‐business adoption was 82 per cent; and for the tourism industry, it was 53 per cent (W@tch, 2006c). © Emerald Group Publishing Limited 2010 Electronic commerce European Union Tourism Telecommunication services...
Journal Articles
Industrial Management & Data Systems (2004) 104 (1): 88–100.
Published: 01 January 2004
... improves customer response time and, therefore, improves customer satisfaction. Improved customer satisfaction leads to better financial results. EDI enhances overall competitiveness. © Emerald Group Publishing Limited 2004 Electronic data interchange Telecommunication services...

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