... this gap in the context of the Indian car market. Design/methodology/approach The research uses text mining and considers six important review features volume, valence, length, deviation of valence, sentiment and readability within the heuristic and systematic model of information processing. Panel...

... 14 01 2023 03 03 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Online reviews Text mining Service attributes Customer satisfaction Revisit intention In the context of hospitality and service, unveiling the impacts...

... domains were interviewed to determine the definition, role and process for formulating MS 4.0. Text mining using VOSViewer© is performed on the experts' opinions to determine the key terms from the opinions through keyword analysis. The identified key terms are mapped together using the existing...

... chain, and a mechanism is needed to address this disruptive event under pandemic uncertainties. Design/methodology/approach To address this mechanism, this study employs bibliometric analysis and text mining to reconfigure a hierarchical supply chain model under pandemic conditions and associates...

... this gap, this study analyzes the linguistic styles of task descriptions from 2,545 tasks on the Taskcn.com crowdsourcing platform. Design/methodology/approach An empirical analysis was completed for task description language styles and task performance. The paper used text mining tool Simplified...

... in cold chain logistics, which helps cold chain logistics enterprises identify the main aspects of the problem. Further, the suggestions are provided for cold chain logistics enterprises to improve customer satisfaction. Design/methodology/approach This research uses the text mining approach...

... uses text mining approach for customer online reviews analysis. The research procedure includes: (1) extracting users' reviews for Kakao Mobile Bank, (2) pre-processing of the extracted review data, (3) analyzing the sentiment of each review, (4) measuring the service quality score of each dimension...

... performance. Additionally, the lack of feature problem that traditional classification systems have suffered is resolved by applying semantic features by utilizing word embedding, a new technique in text mining. Findings The proposed methodology can be used for various business environmental analyses...

... sales. Through the use of business intelligence techniques, firms can detect product/service signals. eWOM in social media has started to gain considerable attention from business managers as an emerging type of business intelligence (Chen, 2010). Word-of-mouth Sentiment analysis Text mining...

... Text mining Airline services Scoring mechanism Sentiment analysis is an area of research that is interested in decrypting unstructured data for the purpose of establishing the attitude of an author with respect to a subject matter (Liu, 2012). The interest in extracting information from...

...Miao Yu; Chonghui Guo Purpose The purpose of this paper is to propose an approach for predicting the movements of Chinese medicinal material price indexes using news based on text mining. Design/methodology/approach A research framework and three major methods, namely, domain dictionary...

... Limited Licensed re-use rights only Text mining Machine learning Factor graph Latent variable Medical knowledge Transfer learning According to a 2012 survey by the Pew Research Center, 77 percent of people searching online for health information start their search by using a search...

.../methodology/approach This study chose MyStarbucksIdea.com (MSI) as a target open innovation community in which customers share their ideas. The authors analyzed a large data set collected from MSI utilizing text mining techniques including TF-IDF and sentiment analysis, while considering both term and non...

... are manually applied and may be time consuming. The purpose of this paper is to introduce an automatic method to define strategic plans by using text mining (TM) algorithms within a generic SP model especially suited for small- and medium-sized enterprises (SMEs). Design/methodology/approach Textual...

... of the limitations of this study. Shubhadeep Mukherjee can be contacted at: shubhadeep.mukherjee13fpm@iimranchi.ac.in 11 06 2016 05 10 2016 15 11 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Text mining Natural language...

... analysis is undertaken in revealing current customers’ satisfaction level towards low-cost airlines. Design/methodology/approach – About 10,895 tweets (data collected for two and a half months) are analysed. Text mining techniques are used during data pre-processing and a mixture of statistical...

.... In addition, the social cost for collaboration can be reduced by applying the proposed approach in open innovation. Originality/value – This paper tackles the important issue of exploring appropriate partners by applying a systematic approach that utilizes text mining, MA and GTM because existing...