...C. Forza Develops the theory on the role of information systems within quality management. Proposes a reference model for the study of quality information systems within quality management. The model includes three dimensions: quality management practices, quality information systems(distinguishing...

... Expert systems Information systems Knowledge‐based systems Theory USA Expert systems have contributed considerably towards the utilization of information‐processing systems in organizations. Expert system use has evolved from the initial stage of providing advice and support for decision...

...Michael H. Peters; M. Jill Austin Decisions relating to adoption and use of just‐in‐time (JIT) are typically based on economic considerations. Experience with JIT systems indicates that certain non‐economic issues can arise which affect long‐term profitability. Suggests that stakeholder theory...