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Keywords: Topic modelling
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Journal Articles
Exploring customer satisfaction in cold chain logistics using a text mining approach
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2021) 121 (12): 2426–2449.
Published: 20 August 2021
..., including topic modeling and sentiment analysis, to analyze the information implicit in customer-generated reviews. First, latent Dirichlet allocation (LDA) model is used to identify the topics that customers focus on. Furthermore, to explore the sentiment polarity of different topics, bi-directional long...
