...Maria D. Moreno‐Luzon; Maria Gil‐Marques; Jaume Valls‐Pasola Purpose The purpose of this paper is to better understand the influence of total quality management (TQM) practices on incremental and radical innovation, examining the role of diverse cultural change as a mediator, particularly in firms...

...Pamela J. Zelbst; Kenneth W. Green, Jr; Roger D. Abshire; Victor E. Sower Purpose The purpose of this paper is to investigate the adoption of a market orientation (MO) coupled with implementation of just‐in‐time (JIT), total quality management (TQM), and agile improvement programs within...

...Pei‐Lee Teh; Chen‐Chen Yong; Veeri Arumugam; Keng‐Boon Ooi Purpose The purpose of this paper is to examine the total quality management (TQM) practices of both manufacturing and service firms in order to determine the relationship between the multidimensionality of TQM practices and role conflict...

...Wen‐Yi Sit; Keng‐Boon Ooi; Binshan Lin; Alain Yee‐Loong Chong Purpose The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and customer satisfaction (CS) as perceived by managers' perspectives in Malaysia's service sector. Design...

...Pei‐Lee Teh; Keng‐Boon Ooi; Chen‐Chen Yong Purpose The purpose of this paper is to develop a conceptual model to examine the multidimensionality of total quality management (TQM) practices and its impact on role stressors. Design/methodology/approach The background of TQM philosophy and theory...

...Keng‐Boon Ooi; Veeri Arumugam; Pei‐Lee Teh; Alain Yee‐Loong Chong Purpose The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers' job satisfaction in the Malaysian electrical and electronics (E...

...Enrique Claver‐Cortés; Jorge Pereira‐Moliner; Juan José Tarí; José F. Molina‐Azorín Purpose Several important managerial factors, such as training, information and communication technologies and information systems (ICT/IS), and environmental management, can be related to total quality management...

..., when the total was 44.388 in 98 countries and economies (www.iso.org). ISO 9000 series Quality management techniques Total quality management Quality awards Continuous improvement Franka Piskar can be contacted at: franka.piskar@sanolabor.si © Emerald Group Publishing Limited 2006...

...Mehmet Demirbag; S.C. Lenny Koh; Ekrem Tatoglu; Selim Zaim Purpose The principal aim of this study is to determine the impact of market orientation (MO) and implementation of total quality management (TQM) on organizational performance of SMEs. Design/methodology/approach Based on theoretical...

... imperatives. N. Kathiravan can be contacted at: nkathiravan@rediffmail.com © Emerald Group Publishing Limited 2006 Total quality management Training Education Quality improvement Accounting Milk The methodology adopted is shown in Figure 1 . As shown the literature was studied...

... to be incorporated into the business culture and employee population through the use of training programs, team building efforts, and recognition of each small success. The ABCM system can be linked with continuous improvement and planning tools such as total quality management (TQM), statistical quality control...

...William Davig; Steve Brown; Terri Friel; Kambiz Tabibzadeh A survey of small businesses in Kentucky was conducted in the area of total quality management. The objective of the research was to determine the level of effort of small manufacturing firms in quality management and the degree to which...

... for recyclability, remanufacturability, reuse, disassembly, and disposal. Manufacturing Environment Total quality management ISO 14000 Supply‐chain management Environmentally conscious manufacturing (ECM) involves developing and implementing manufacturing processes that minimize or eliminate waste...

...Beilan Gong; David C. Yen; David C. Chou Applying total quality management (TQM) to the software development process can control software quality and productivity. Selecting suitable tools for the TQM process can strengthen the capability of software quality assurance. This article provides...

...Larry Scheuermann; Zhiwei Zhu; Sandra B. Scheuermann Total quality management is an approach to continuous organizational improvement, the goal of which is meeting customers’ needs. Two major TQM components are the use of statistical tools to help abolish non‐value‐added activities, and a change...