... A triangulated research strategy was designed using a combination of quantitative and qualitative methods. The former involved the use of a questionnaire survey of small and medium‐sized Italian 3PLs with 153 usable responses received. The latter comprised a series of focus groups and the use of seven case...

...Chinho Lin; Ju‐Chuan Wu; Hua‐Ling Tsai Purpose This study attempts to develop an approach with triangulation to explore the determinants of knowledge flows, as well as the relationships among them. Design/methodology/approach The proposed approach with the use of triangulation is designed...