... chain (SC) organization? Design/methodology/approach A typology of the uncertainties linked to ISs and their usage is developed. Then, five explanatory case studies conducted in diverse industries allow to characterize this typology. Findings The case studies allow to identify the most...

... – The authors first empirically test a typology using archival data from 69 service innovation projects in a major mobile telecom company. The authors then extend the typology by investigating the interrelationships among service product, service process, and business model innovation based on empirical...