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Keywords: User experience in the loop in servitisation
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2024) 124 (3): 1132–1154.
Published: 16 January 2024
... User experience in the loop in servitisation User engagement is another important aspect that influences the performance of the services provided by I-HISS. In the fitness services business, co-creating value is thought to involve active user participation. Through using “Keep” as an example...
