... influence user satisfaction with the services delivered by HSRs. To address this, a research model was proposed to evaluate how three distinct anthropomorphic features: appearance, voice and response, impact the perceived values (i.e. utilitarian, social and hedonic values) of HSRs, which, in turn...

... behavioral differences between veterans (high-experience users) and newbies (low-experience users). Design/methodology/approach A research model was developed to examine the influences of three technology affordances: interactivity, information and navigation on user satisfaction and SNS stickiness...

...' perceived control. H2. The interactivity of IPTV during the purchase experience influences users' satisfaction. Personalization. This variable is closely related to consumers' purchase behavior and is becoming increasingly importance. The development of new technologies has...

... features such as ten‐number direct dial memories. Consumer behaviour Corporate image Customers Design Image Product design Product quality Service User satisfaction Thirty years ago, most companies viewed image in one of three ways. For many it was deemed irrelevant; for some a dominant...