... on business value. Design/methodology/approach ERP and CRM systems are analysed with the resource-based view theory and measured by their impact on business value, having in consideration the moderation of system and process integration. The model was tested and analysed with data collected by Microsoft...

... can lead to greater value from SCRM efforts. Findings – In line with the expectation confirmation theory the authors stipulate that the primary reason is in companies’ attitudes towards SCRM. Their main expectation is risk avoidance and not value generation. In such a case, even “successful...

... the question of whether the individual conditions of successful transactions were carried out and what were the results of acquisitions from the perspective of changes in the expected value (or observed) by the buyer. There has also been used the personal experience of the authors as participants...

... and medium enterprise (SME) performance. Design/methodology/approach The model links six determinants based on DOI to explain “ERP use” and three on RBV to explain the “ERP value”, on which nine hypotheses are postulated. Testing was conducted through structural equation modelling, utilizing data from...

...Todd Huseby; Seng‐cho T. Chou As firms, especially manufacturers, seek value‐creating opportunities, many are moving operations to low‐cost labor centers. Can firms in the mature economies seize these windows of opportunity to increase productivity in immature economies before wages rise to make...

... aspects of running a business – trust, quality, value, and risk – in an Internet setting and offers three solutions. While there is no complete guarantee of sustainability and profitability in any business, the careful consideration of the issues discussed will help shield the business from pitfalls...