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Keywords: Voice anthropomorphism
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Journal Articles
Which voice aids mental health interactions? Exploring dual-pathway effects of voice anthropomorphism of AI health chatbots on patient anxiety
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Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2026) 126 (7): 2231–2254.
Published: 05 December 2025
...Qingshan Liu; Shan Liu; Guangsen Si; Keyu Cui Purpose With the increasing adoption of artificial intelligence (AI) health chatbots for mental health, voice anthropomorphism plays a key role in shaping patient experience during health interactions. However, its effect on patient anxiety remains...
