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Keywords: e-Quality
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2014) 114 (3): 387–404.
Published: 08 April 2014
...Maria Del Mar Alonso-Almeida; Merce Bernardo; Josep Llach; Frederic Marimon Purpose – The purpose of this paper is to propose and test an e-quality model for leisure products purchased online. Two dimensions are considered in order to configure the scale: functional quality and hedonic quality...
