...Mehrdad Estiri; Farshid Hosseini; Hamidreza Yazdani; Hooman Javidan Nejad Purpose The purpose of this paper is to clarify and extend the conceptualization and measurement of customer satisfaction in the Islamic banking sector in Iran. Design/methodology/approach The authors perform a review...

... discussions on the models are as under. Jaya Sangeetha can be contacted at: jayasangeeta@yahoo.com © Emerald Group Publishing Limited 2011 Banking SERVQUAL Customer satisfaction Customer services quality Customer behaviour Electronic channels During the past two decades or so...

... are under way to increase the postgraduate population as the university positions itself to become a research‐based university. Noor Hazilah Abd Manaf can be contacted at: hazilah@iiu.edu.my © Emerald Group Publishing Limited 2010 Age groups Patients Customer satisfaction Customer...

... of the bank, and return on deposit. Owing to the increasing competition in retail banking, customer service is an important part and bank managers should be rethinking how to improve customer satisfaction with respect to service quality. Originality/value This paper makes a useful contribution given...

...Muslim Amin; Zaidi Isa Purpose This study attempts to examine the relationship between service quality perception and customers' satisfaction in Malaysian Islamic banking using the SEM approach. Design/methodology/approach This model starts with SERVQUAL measurement scales consisting of six...