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Keywords: Electronic channels
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Journal Articles
Service quality models in banking: a review
Available to Purchase
International Journal of Islamic and Middle Eastern Finance and Management (2011) 4 (1): 83–103.
Published: 05 April 2011
... discussions on the models are as under. Jaya Sangeetha can be contacted at: jayasangeeta@yahoo.com © Emerald Group Publishing Limited 2011 Banking SERVQUAL Customer satisfaction Customer services quality Customer behaviour Electronic channels During the past two decades or so...
