Service quality in cloud gaming: instrument development and validation

Winston T. Su is Ph.D. Candidate at Durham University Business School, Durham University. His research interests include information systems adoption, online gaming, cloud computing and service quality. He has published in Pacific Asia Conference on Information Systems. Before dedicating himself to his academic career, he worked for Carrier Network Business Group (CNBG) of HUAWEI TECHNOLOGIES CO., LTD. as a successful account manager.

Zach W.Y. Lee is Professor of Business Analytics at School of Business, the University of Leicester. His research interests include online consumer behaviors, organizational and societal implications of IT use, social media and digital service innovation. He has published in such international journals as MIS Quarterly, Information Systems Research, Journal of Management Information Systems, Information Systems Journal, Information and Management, Industrial Marketing Management and Journal of the Association for Information Science and Technology. He serves as senior editor of Internet Research and associate editors of Information and Management and Information Systems Journal.

Xinming He is Full Professor of Marketing at Durham University Business School, Durham University, where he is also Director of the Marketing and International Business Research Centre. His primary research interests are in international marketing/international business strategy and, more specifically, in relation to international market selection, export channel selection, pricing, innovation and overseas acquisition to achieve superior performance. He has published in leading international scholarly journals including Journal of Management, Journal of Product Innovation Management, Journal of World Business, Journal of International Marketing, Journal of Business Research, International Marketing Review and International Business Review. He is Associate Editor of the Journal of Business Research and the Journal of Asian Business and Management.

Tommy K.H. Chan is Senior Lecturer at Alliance Manchester Business School, University of Manchester. His research interests include the societal implications of technology use and social media. He has published in such international journals as Information Systems Research, Journal of Management Information Systems, Information Systems Journal and Information and Management. Tommy serves as Associate Editor of Information Systems Journal and Internet Research. In his spare time, Tommy enjoys playing with his dog Minho and farming.