When ambiguity destroys online opinions: a study of eWOM and P2P lending platform performance Available to Purchase

Yang Li is an assistant professor in Soochow University, China. She graduated from Nanyang Technological University with her Ph.D. degree. She obtained her master and bachelor degree in International Economics and Trade from Southeast University, China. Her research interests include firm co-opetition, innovation management, and digital platforms. Her research papers have been accepted and presented at the annual meetings of the Academy of Management (AOM) and the Strategic Management Society (SMS).

Seung Ho Park is a Distinguished University Professor and Dean of the School of Business at the Hang Seng University of Hong Kong. He previously held the position of President’s Chair and Professor in Strategy and International Business, as well as Director of the Nanyang Center for Emerging Markets at Nanyang Technological University in Singapore. Before his tenure at NTU, he served as Dean of the Atkinson Graduate School of Management at Willamette University. Dr Park began his academic career at Rutgers, the State University of New Jersey, where he received several teaching and research awards and achieved early promotions to Associate and Full Professor. Dr Park is an elected fellow of the Academy of International Business. In 2015, he received the Outstanding Service to the Global Community Award from the Academy of Management’s International Management Division for his contributions to bridging research, practice, and policy communities through his work on emerging markets. He was awarded the JIBS Silver Medal in 2019 for his outstanding contributions to the journal and was included in Stanford’s list of the world’s top 2% most cited scholars in business and management in 2020. His research has been published in leading management journals such as the Academy of Management Journal, Academy of Management Review, Strategic Management Journal, Management Science, Journal of International Business Studies, Sloan Management Review, Organization Science, and Journal of Business Venturing. His recent research focuses on sustained high-performance organizations, emerging market multinationals, and growth strategies for multinational and local companies in emerging markets. He has co-authored several books on emerging markets, including the award-winning “Rough Diamonds: Four Traits of Successful Breakout Enterprises in BRIC Countries” (Jossey-Bass, 2013), “Scaling the Tail: Managing Profitable Growth in Emerging Markets” (Palgrave Macmillan, 2015), “Managing Emerging Multinationals: Solving International Challenges” (Cambridge University Press, 2016), “ASEAN Champions: Emerging Stalwarts in Regional Integration” (Cambridge University Press, 2017), and “Building Strategic Capabilities in Emerging Markets” (Cambridge University Press, 2020).