The effect of artificial intelligence robot gratitude expression on employee change-oriented organizational citizenship behavior: a symbolic interactionism perspective

Silu Chen is associate professor in the School of Economics and Business Administration, Central China Normal University. She obtained her Ph.D. from the School of Management, Wuhan University of Technology. She was research assistant in the School of Business, Hong Kong Baptist University. Her research areas include strategic HRM. She publishes articles in academic journals, such as the International Journal of Human Resource Management, Journal of Management and Organization, Ethics and Behavior, Journal of Knowledge Management, Business Strategy and the Environment, Employee Relations, Psychological Reports, Asia Pacific Journal of Human Resources, Business Ethics, the Environment and Responsibility, Journal of Leadership and Organizational Studies, Leadership and Organization Development.

Guanglei Zhang is professor in the School of Management, Wuhan University of Technology. His research areas include strategic HRM. He obtained his Ph.D. from the School of Management, Huazhong University of Science and Technology. He was the post Ph.D. in the School of Business Administration, South China University of Technology. He publishes articles in academic journals, such as Academy of Management Journal, Personnel Review, the International Journal of Human Resource Management, Psychological Reports, Journal of Business Research, Human Resource Management, Ethics and Behavior, Business Ethics, the Environment and Responsibility, Journal of Management and Organization.

Xinxin Liu is postgraduate student in the School of Economics and Business Administration, Central China Normal University. Her research interest focuses on strategic HRM.

Yuan Tian is postgraduate student in the School of Economics and Business Administration, Central China Normal University. Her research interest focuses on strategic HRM. She published article such as Asia Pacific Business Review.

Wenxing Liu is professor in the School of Business Administration, Zhongnan University of Economics and Law. He obtained his Ph.D. from Huazhong University of Science and Technology. His research focuses on narcissism and leadership. He publishes articles in academic journals, such as Management Decisions, Journal of Management, Psychological Reports, Journal of Knowledge Management, Journal of Management and Organization, Journal of Organizational Change Management, Employee Relations, Asian Journal of Social Psychology, Journal of Leadership and Organizational Studies, Ethics and Behavior, Business Ethics, the Environment and Responsibility.