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Journal Articles

The effect of artificial intelligence robot gratitude expression on employee change-oriented organizational citizenship behavior: a symbolic interactionism perspective

Silu Chen, Guanglei Zhang, Xinxin Liu, Yuan Tian, Wenxing Liu
Journal: Internet Research
Internet Research 1–18.
https://doi.org/10.1108/INTR-03-2024-0438
Published: 06 November 2025
...Silu Chen; Guanglei Zhang; Xinxin Liu; Yuan Tian; Wenxing Liu Purpose This study investigates the influence mechanism of artificial intelligence (AI) robot gratitude expression on employee change-oriented organizational citizenship behavior (OCB). Design/methodology/approach To test proposed...
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