...Goncalo Baptista; Tiago Oliveira Purpose The purpose of this paper is to identify the potential impact of the utilization of game mechanics and game design techniques in the acceptance of mobile banking services. Design/methodology/approach The theoretical model was tested in a quantitative...

...Tao Zhou Purpose The purpose of this paper is to examine the effect of initial trust on mobile banking user adoption. Design/methodology/approach Based on the valid responses collected from a survey questionnaire, structural equation modeling (SEM) technology was employed to examine...

...Pooja Malhotra; Balwinder Singh Purpose The current exploratory study is an attempt to discover the factors affecting a bank's decision to adopt Internet banking in India. Particularly, it seeks to examine the relationship between the bank's adoption decision and various bank and market...

...Katariina Mäenpää Purpose The purpose of the paper is to explore Internet banking services (IBS), consumers availing the services and the potential development possibilities of the services in the challenging operational environment. Design/methodology/approach On the basis of exploratory...

...Bussakorn Jaruwachirathanakul; Dieter Fink Purpose The objective of the paper is to identify the factors that encourage consumers to adopt internet banking services in Thailand and to use the study's findings to develop strategies for banks on how to maximize the rate of adoption. Design...

...David G. Schwartz © MCB UP Limited 2000 --> Banking Web site design e-commerce Three essential topics are dealt with in this issue of Internet Research: banking; Web site design; and e-commerce. We begin with two papers on the changes...

...Niels Peter Mols Examines various aspects of the motives, perceptions and expectations connected with the introduction of Internet banking in Danish retail banking. Responses from 60 key managers in the largest retail banks in Denmark show that they believe that Internet banking will become more...

...Chanaka Jayawardhena; Paul Foley The Internet is gaining popularity as a delivery channel in the banking sector. At the same time, customer needs are changing. A total of 12 Internet banking operations in the UK are analysed under customer empowerment functions and Internet banking Web attributes...

...Niels Peter Mols Bank customers are divided into an Internet banking segment and a branch banking segment and it is argued the former is growing and the latter is declining. This development is predicted dramatically to change the distribution channel structure in the retail banking sector. Two...

... Outlines the reasons for the formation of an Internet‐based bank in 1995. States that financial services providers must take any opportunity to provide easier customer access. With this as the background, it is not surprising that the Huntington/ Wachovia/Cardinal joint venture was ‐ although...