...Mamata Jenamani; Pratap K.J. Mohapatra; Sujoy Ghose Purpose To create a benchmark for design evaluation of commercial web sites, to model customers' site navigation behavior, and to develop and implement algorithms for link‐structure personalization. Design/methodology/approach The principal...

... from the online catalog, completing the order form and accessing customer service and support. Using a random sample of 55 online retailers, the study benchmarks real online transactions against these e‐quality dimensions. Findings suggest several areas that e‐retailers should target for improvement...

...Kelsey L. Johnson; Mark M. Misic Although benchmarking has touched many areas of an organization, including information systems, very few examples are available on how this powerful methodology can be used to specifically address one of the fastest growing elements within information systems...