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Keywords: Chatbot
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Journal Articles
Understanding automated conversational agent as a decision aid: matching agent's conversation with customer's shopping task
Available to Purchase
Journal:
Internet Research
Internet Research (2021) 31 (4): 1376–1404.
Published: 21 January 2021
...Jengchung Victor Chen; Huyen Thi Le; Sinh Thi Thu Tran Purpose To provide better services to customers, especially immediate responses and 24/7 availability, businesses are implementing text-based automated conversational agents, i.e. chatbots on their social platforms and websites. Chatbots...
Includes: Supplementary data
